Privacy Policy

プライバシーポリシー

Al Shams Corporation (referred to as "the Company" below) recognizes the protection of customer's personal information as an important responsibility, and we promise to comply with the Personal Information Protection Law and other related laws and regulations and handle it appropriately.

1. Definition of Personal Information

In this policy, "personal information" refers to personal information as defined in the Personal Information Protection Law, and means information that can identify an individual customer (name, address, phone number, email address, date of birth, payment information, etc.).

2. Collection of Personal Information

The Company may collect customer's personal information through the following methods:

  • Application form when purchasing products
  • Inquiry form
  • Email newsletter registration
  • Membership registration
  • Inquiries to customer support
  • Cookies and access logs when browsing the website

3. Items of Personal Information Collected

The personal information collected by the Company is as follows:

  • Name (including furigana)
  • Address
  • Phone number
  • Email address
  • Date of birth (optional)
  • Credit card information (processed by a payment agency and not stored by the Company)
  • Order history and shipping information
  • Website browsing history, IP address, and Cookie information

4. Purpose of Use of Personal Information

The Company will use the collected personal information for the following purposes:

  • Processing of product shipment and payment
  • Responding to customer inquiries
  • Providing information on products and services
  • Distributing email newsletters
  • Providing information on campaigns and new products
  • Improving service quality and developing new services
  • Preventing unauthorized access and fraudulent use
  • Responding based on laws and regulations

5. Provision of Personal Information to Third Parties

The Company will not provide personal information to third parties without the customer's consent, except in the following cases:

  • When required by law
  • When it is necessary for the protection of human life, body, or property
  • When it is especially necessary for improving public health or promoting the sound upbringing of children
  • When it is necessary to cooperate with a national institution or local public entity, or a person entrusted by them, in carrying out duties stipulated by law

6. Outsourcing of Personal Information Handling

The Company may outsource operations such as product delivery, payment processing, and system operation to external parties. In such cases, the Company will oblige the outsourced party to appropriately manage personal information and provide necessary guidance and supervision.

Main outsourced parties:

  • Delivery companies (Yamato Transport, Sagawa Express, etc.)
  • Payment agencies (KOMOJU, Shopify Payments, etc.)
  • EC platform (Shopify Inc.)

7. Use of Cookies and Access Analysis Tools

The Company's website uses cookies to provide better service to customers. Please refer to the About Cookies page for details on cookies.

In addition, we use access analysis tools such as Google Analytics to analyze website usage. These tools use cookies, but do not collect personally identifiable information.

8. Security Management of Personal Information

The Company takes appropriate security management measures to prevent leakage, loss, or damage of personal information:

  • Use of SSL encrypted communication
  • Restriction of access rights
  • Implementation of employee education and training
  • Introduction of security software
  • Regular security checks

9. Retention Period of Personal Information

The Company will retain personal information only for the period necessary to achieve the purpose of use. Unless otherwise required by law to store it, it will be appropriately deleted or anonymized after the retention period has passed.

10. Customer Rights

Customers have the following rights regarding their personal information:

  • Request for disclosure of personal information
  • Request for correction, addition, or deletion of personal information
  • Request for suspension of use or deletion of personal information
  • Request for suspension of provision of personal information to third parties

For these requests, please contact the inquiry desk below. We will respond within a reasonable period after verifying your identity.

11. Inquiry Contact

For inquiries regarding the handling of personal information, please contact us at:

Al Shams Corporation
Personal Information Protection Manager
5-26-12 Nishigotanda, Shinagawa-ku, Tokyo 141-0031
Phone: 070-8968-7339
Email: contact@ruginza.jp
Business Hours: Weekdays 9:00 - 17:00 (excluding Saturdays, Sundays, and public holidays)

12. Changes to this Policy

The Company may change this Privacy Policy due to revisions of laws and regulations or changes in business content. The revised content will take effect from the time it is posted on this page. In the event of significant changes, we will notify you appropriately on the website.

Last updated: June 1, 2026