Privacy Policy

Personal Information Protection Policy

Al Shams Corporation Co., Ltd. ("we", "us", "our company") recognises the protection of our customers' personal information as an important responsibility, and is committed to complying with the Act on the Protection of Personal Information and all other applicable laws and regulations, and to handling personal information appropriately.

1. Definition of Personal Information

In this policy, "personal information" means personal information as defined in the Act on the Protection of Personal Information: information that can identify an individual customer (name, address, telephone number, email address, date of birth, payment information, etc.).

2. How We Collect Personal Information

We may collect your personal information in the following ways:

  • Order forms when purchasing products
  • Contact forms
  • Newsletter sign-up
  • Account registration
  • Enquiries to customer support
  • Cookies and access logs when browsing our website

3. Categories of Personal Information We Collect

The personal information we collect is as follows:

  • Name (including phonetic reading)
  • Address
  • Telephone number
  • Email address
  • Date of birth (optional)
  • Credit card information (processed by our payment service providers; we do not store it)
  • Order history and delivery information
  • Website browsing history, IP address and cookie data

4. Purposes of Use

We use the personal information we collect for the following purposes:

  • Shipping products and processing payments
  • Responding to customer enquiries
  • Providing information about products and services
  • Sending our newsletter
  • Announcing campaigns and new products
  • Improving service quality and developing new services
  • Preventing unauthorised access and fraudulent use
  • Responding to obligations under applicable laws

5. Provision of Personal Information to Third Parties

We will not provide your personal information to third parties without your consent, except in the following cases:

  • When required by law
  • When necessary to protect a person's life, body or property
  • When particularly necessary to improve public health or promote the sound development of children
  • When it is necessary to cooperate with a national government agency, local government, or a party entrusted by them in performing duties prescribed by law

6. Outsourcing of Personal Information Handling

We may outsource operations such as product delivery, payment processing and system administration. In such cases, we require our contractors to manage personal information appropriately and provide the necessary guidance and supervision.

Main contractors:

  • Delivery carriers (Yamato Transport, Sagawa Express, etc.)
  • Payment service providers (KOMOJU, Shopify Payments, etc.)
  • E-commerce platform (Shopify Inc.)

7. Use of Cookies and Analytics Tools

Our website uses cookies to provide you with a better service. For details about cookies, please see our About Cookies page.

We also use analytics tools such as Google Analytics to analyse how our website is used. These tools use cookies but do not collect information that identifies individuals.

8. Security of Personal Information

We take appropriate security measures to prevent the leakage, loss or damage of personal information:

  • SSL encrypted communication
  • Restricted access privileges
  • Employee education and training
  • Security software
  • Regular security checks

9. Retention Period

We retain personal information only for the period necessary to achieve the purposes of use. Except where retention is required by law, we appropriately delete or anonymise personal information after the retention period has passed.

10. Your Rights

You have the following rights regarding your personal information:

  • The right to request disclosure of your personal information
  • The right to request correction, addition or deletion
  • The right to request suspension of use or erasure
  • The right to request suspension of provision to third parties

To exercise these rights, please contact us using the details below. We will respond within a reasonable period after verifying your identity.

11. Contact

For enquiries about the handling of personal information, please contact:

Al Shams Corporation Co., Ltd.
Personal Information Protection Officer
5-26-12 Nishi-Gotanda, Shinagawa-ku, Tokyo 141-0031, Japan
Phone: +81 70-8968-7339
Email: contact@ruginza.jp
Hours: Weekdays 9:00–17:00 JST (excluding weekends and public holidays)

12. Changes to This Policy

We may amend this Privacy Policy in response to changes in law or in our business. The amended policy takes effect when posted on this page. If there are material changes, we will provide appropriate notice on our website.

Last updated: 1 June 2026