Rest assured that all the carpets displayed on our website are readily available and can be delivered to you promptly. Our delivery timeline in the Japan typically ranges from 3-5 working days. Upon checkout, you will receive an accurate estimate of your delivery time.

Please note: Delivery times may be longer during peak periods, such as Black Friday and holidays.

We are pleased to offer you a variety of shipping options, including at least one that is completely free of charge. To make the process smoother for you, we have made sure that you will have access to accurate pricing and a wide range of freight choices at the checkout.

All customs- and duty fees are covered by Ruginza. 

Regrettably, we are currently unable to provide delivery services to the Canary Islands (Teneriffa, Fuerteventura, Gran Canaria, Lanzarote, La Palma, La Gomera and El Hierro). This decision was made in order to uphold our commitment to delivering products of the highest quality and ensuring timely delivery. While we understand that this news may be disappointing, we remain dedicated to providing the best possible service to our valued customers.

At Ruginza, our utmost priority is to offer products that meet the highest standards of quality and to ensure that they arrive in a timely manner. In order to maintain these quality standards, we have had to make the difficult decision to limit our delivery options to specific countries. Consequently, we are no longer able to deliver to the Canary Islands.

Yes, we do ship to the Azores and Madeira. We use UPS Express as our delivery partner for these regions.

Our estimated delivery time is 5–8 business days. The applicable shipping fees will be shown during the checkout process, based on the total weight of your order.

We take great care in ensuring that our rugs are packed in compliance with carrier instructions and regulations. Each rug is neatly folded and placed in durable plastic that is securely sealed using heat.

Orders are typically processed within 1–2 business days. Delivery times vary by location, but most orders arrive within 3–7 business days. You’ll receive tracking details once your order ships.

Our warehouse staff will thoroughly pack your order in recyclable materials.
Your rug will be delivered either folded or rolled up, depending on the carrier's size regulations.

Rest assured that our warehouse team will take great care in packaging your order using recyclable materials. Your rug will be shipped in either a folded or rolled-up fashion, depending on the carrier's size regulations.

Yes. Once your order has been dispatched from our warehouse, we will send you a shipping confirmation containing your tracking number. This number can be used at any time to track your package on the carrier's website.

Your tracking information is also available in your customer account on our website.