To add your discount code, go to the checkout. Here you will find a heading called "Your cart". Under the information about the carpet and the price, there is a field that says "Add discount code". Click on the field to open it. Enter your code in the field and click on "Apply". Once you have added the discount code, you will see that the discount has been deducted from the total amount.

When it comes to comfort in your bathroom, a high-quality bath mat is an essential item. We offer a selection of bath mats designed to add a touch of style to your space.

Check out our collection

For hygiene reasons, bathmats are non-returnable if the packaging has been opened. We take customer safety and cleanliness seriously, and once opened, a bathmat cannot be resold. We ask you to carefully review product details, dimensions and images before purchase to ensure it meets your needs. If you have any questions before buying, our customer service team is happy to help.

Rest assured that all the carpets displayed on our website are readily available and can be delivered to you promptly. Our delivery timeline in the Japan typically ranges from 3-5 working days. Upon checkout, you will receive an accurate estimate of your delivery time.

Please note: Delivery times may be longer during peak periods, such as Black Friday and holidays.

Yes, we are more than happy to manually apply the discount code to your order. If the discount code was valid, please send it to our Customer Service along with your order number.

When shopping with Ruginza, customers do not have to worry about paying customs and duty fees. We take care of these fees to ensure a smooth and hassle-free shopping experience for all our customers. 

By handling these fees, Ruginza ensures that customers can enjoy their new rug without any unexpected charges or delays. This commitment to covering customs and duty fees highlights Ruginza's dedication to providing a seamless and convenient shopping experience for customers around the world.

When ordering from Ruginza to a European country, customers have the option to choose from various destinations within the continent. These destinations include countries such as Germany, France, Spain, Italy, and many more. Each country has its own local Ruginza website where orders can be placed for a more streamlined and efficient delivery process.

Customers looking to place an order to a European country not listed on the main Ruginza website can visit the specific local Ruginza website for that country. By doing so, customers ensure that their order is processed and delivered smoothly, taking into account local regulations, customs procedures, and shipping logistics specific to that country.

In addition to ordering through individual country websites, Ruginza also extends its delivery services to certain countries through its main website, www.ruginza.jp. This provides customers with the convenience of ordering from a central platform while still being able to receive their products in select countries across Europe. By offering delivery services to multiple European countries and providing localised websites for a tailored ordering experience, Ruginza aims to make the process of purchasing rugs and home decor items as seamless as possible for customers across the continent.

We are pleased to offer you a variety of shipping options, including at least one that is completely free of charge. To make the process smoother for you, we have made sure that you will have access to accurate pricing and a wide range of freight choices at the checkout.

All customs- and duty fees are covered by Ruginza.

No. Since we sell exclusively online there is no boutique or showroom where you can inspect our carpets before buying them.

Our customer service is always ready to answer your questions if you require any extra advice regarding colours, materials, additional pictures or anything else. 

You have 30 days purchase on approval when ordering from us, and can return the carpet if it doesn't meet your expectations - no questions asked.