Shipping & Returns
Shipping We offer free shipping on all orders within Japan. Each rug is carefully rolled, wrapped, and shipped fully insured. Orders are dispatched within 1 to 2 business days, with tracking sent as soon as your order ships. Delivery within Japan typically takes 2 to 5 business days.
Returns We accept returns within 7 days of delivery. Items must be unused and in their original condition. To start a return, contact our customer support. For a defective or incorrectly shipped item, we cover the return cost and arrange a replacement or refund. For returns due to personal preference such as size, colour, or a change of mind, return shipping is paid by the customer.